Privacy Policy

We collect several types of information from and about users of our platform, including:

• Identity Information: Full name, date of birth, nationality, government-issued ID documents.
• Contact Information: Email address, phone number, residential address, country of residence.
• Financial Information: Bank account details, payment card information, source of funds declarations, tax identification numbers where required.
• Trading Activity: Transaction history, trade records, deposits, withdrawals, positions, and account balances.
• Technical Data: IP address, browser type and version, device identifiers, operating system, login timestamps, and session data.
• Usage Data: Pages visited, features used, click patterns, and time spent on our platform.
• Communications: Records of support requests, emails, chat transcripts, and any feedback you provide.

We use the information we collect for the following purposes:

• To verify your identity and comply with AML and KYC regulatory requirements.
• To create and manage your trading account, process transactions, and deliver our services.
• To detect, prevent, and investigate fraud, security breaches, and other illegal activity.
• To communicate with you regarding account matters, service updates, and regulatory notices.
• To send marketing communications (where you have consented) about our products and educational content.
• To improve and personalise our platform, products, and user experience.
• To comply with applicable legal and regulatory obligations.
• To conduct risk assessments and internal analysis.

We process your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you.
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Legitimate Interests: Processing that serves our legitimate business interests, such as fraud prevention and service improvement.
• Consent: Processing based on your explicit consent, such as marketing communications.

SPM does not sell your personal data to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in delivering our services, bound by data processing agreements.
• Regulatory Authorities: Government bodies and financial regulators where we are legally required to disclose information.
• Legal Proceedings: In connection with legal claims or regulatory investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of our business.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• For active accounts: throughout the duration of your relationship with us.
• After account closure: a minimum of 5–7 years as required by financial regulations.
• For legal purposes: longer retention periods may apply where we are involved in litigation.

When data is no longer required, it is securely deleted or anonymised.

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the website to function.
• Analytical Cookies: Used to understand how visitors interact with our website.
• Functional Cookies: Remembering your preferences and settings.
• Marketing Cookies: Used to deliver relevant advertising (only where consented).

You can manage cookie preferences through your browser settings.

Subject to applicable law, you may have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to legal retention obligations.
• Right to Restriction: Request that we restrict the processing of your data.
• Right to Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, contact us at our support page.

SPM employs industry-standard security measures including:

• TLS/SSL encryption for all data transmitted between your browser and our servers.
• AES-256 encryption for sensitive data stored in our databases.
• Two-factor authentication (2FA) for account access.
• Regular penetration testing and security audits.
• Strict internal access controls.
• Continuous monitoring for suspicious activity.

As a global platform, your data may be transferred to and processed in countries other than your country of residence. Where transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to ensure your data receives an equivalent level of protection.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or contacting you directly. Your continued use of our services after any update constitutes acceptance of the revised policy.

If you have questions regarding this Privacy Policy, please contact us:

• Via our Support Page: Visit Support
• By post: SPM, Data Protection Officer, as listed on our support page.